COVID-19 UPDATE - ELECTRIC BIKE ROTORUA
We are open again in level 2!
We are opening our doors again in level 2!
There are a few changes in the way we operate this all in line with the government recommendations.
- Customers and staff will need to maintain 1 metre physical distancing
- We will have a visitor register in place for contact tracing purposes
- All our rental bikes, bikes that are serviced and test bikes will be cleaned and sanitized after use
We love to welcome our customers back in store!
- The Team at Electric Bike Rotorua
WE are open for bike essentials!
We are excited to be able to offer contactless delivery direct to you.
Our physical store still remains closed however we are taking online and phone orders on essential bike parts and accessories. All bike essentials will be delivered by contactless delivery.
Placed orders with non-essential bike parts and accessories will be shipped after the lockdown.
Check out all bike essentials here
Our goal is to keep you active during this time and all of our products are supported with advice & guidance via phone or email. Please be patient with shipping during this time.
As always, call us if you have any questions. We will do what we can to get you up & running!
Take Care & Be Safe - The Team at Electric Bike Rotorua
WORKSHOP REMOTE ASSISTANCE
To our valued Customers,
As you are aware, New Zealand is going into Mandatory lock down as of Wednesday 25/03/20 at 11.59 pm.
We understand that during this time some of you may still be required to travel and your bike is your transport.
We will endeavour to do our best to have measures in place to assist with repairs IF required during the lock down.
During this period, we will be available for emergency repairs ONLY.
Where possible, we will offer phone support. We understand that this is a challenging time, but we will do our best to accommodate your needs.
We will be working majority from home and only from work if/when absolutely necessary.
We have put strict procedures in place:
CONTACT US VIA
All bikes requiring repairs will be best diagnosed via phone call.
IF required, we pick up the bike at an arranged time. All contact will be via phone ONLY.
ZERO CONTACT PICK-UP
The bike must be left outside your door at a scheduled time. Our mechanic is self-isolating together as per official requirements.
All bikes will be washed and sanitised before return. Payment processing will be via online channel only to reduce any contact.
We will only have minimal equipment and parts available to us during this period, but we will do our best to get you up and running and through the lock down.
Safety is paramount for both our staff and our customers, we hope you and your families stay safe during this time.
To reach us, please call - 07-460 0844 or email us at firstname.lastname@example.org