COVID-19 Level 2: Welcome back, our store is now open!
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      COVID-19 UPDATE - ELECTRIC BIKE ROTORUA


      7/09/2021 update 

      We are open again in level 2!


      We love to welcome our customers back in store!


      We are open from Wednesday 8th of September when part of New Zealand moves to level 2.

       There are a few changes in the way we operate this all in line with the government guidelines. 


      • You legally must wear a face covering, and must keep a 2 metre distance from other people,
        except for friends and family

      • We will have a visitor register in place for contact tracing purposes
        Remember to scan in using the NZ COVID Tracer app, and turn on Bluetooth tracing

      • All our rental bikes, bikes that are serviced and test bikes will be sanitized after use



      Our procedure



      28/08/2021 update 

      We are here for you in level 3!


      Our services in level 3

      From Wednesday 1st of September when part of New Zealand moves to level 3 (except: Auckland and Northland).

      We are open for the following services:


      • Our mechanics are back in the shop to help you with your E-bike needs (or regular bikes)
        check out our procedure
      • Our online shop is open and orders will be processed and send away



      Our procedure


      Our procedure


      CONTACT US VIA 

      PHONE


      All bikes requiring work can be booked in for an appointment, please call: 07-460 0844 

      (BOOKINGS ARE ESSENTIAL)

      DELIVER YOUR BIKE 

      TO THE STORE


      Drop your bike off at Electric Bike Rotorua head office.

      Please wear a face covering while you drop-off your bike

      ZERO CONTACT 

       DROP-OFF


      The bike must be left outside of our door at a scheduled time. Simply knock, or call us and we start the work

      PAYMENT VIA 

      ONLINE CHANNEL


      All bikes will be sanitised before return. Payment processing will be via online channel only to reduce any contact. 



       Safety is paramount for both our staff and our customers, we hope you and your families stay safe during this time. 


       To reach us, please call - 07-460 0844 or email us at info@electricbikerotorua.com 


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